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Terms & Conditions

Welcome to Rou! These Terms and Conditions outline the rules and regulations for the use of our website, located at www.rougoed.com, and govern your use of our products and services. By accessing or using our website, you agree to comply with these terms.

1. General Information

This website is operated by Rou goed (Pty) Ltd, a business registered in South Africa. Throughout the site, the terms "we," "us," and "our" refer to Rou. By using this website and purchasing from us, you agree to these Terms and Conditions, as well as any other policies referenced herein.

2. Use of the Website

  • By using our website, you confirm that you are at least 18 years old or have parental consent to use the site.

  • You agree not to use the website for any unlawful purpose or to violate any laws in your jurisdiction.

  • We reserve the right to refuse service to anyone at any time for any reason.

3. Product Information and Availability

  • All descriptions, images, specifications, and prices of products are subject to change without notice. We make every effort to ensure the accuracy of our product listings, but we do not guarantee that the descriptions or content on the site are error-free.

  • Certain products may have limited quantities and are subject to return or exchange only according to our Returns and Exchange Policy.

  • We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.

4. Pricing and Payment

  • All prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated.

  • We reserve the right to modify prices without notice. Once an order is placed, the price is locked in and will not change.

  • Payment must be made in full at the time of purchase via our approved payment methods (credit/debit cards, EFT, etc.).

5. Shipping and Delivery

  • We currently only ship within South Africa. Shipping charges and estimated delivery times are calculated at checkout. Please review our Shipping Policy for full details.

  • We are not responsible for delays caused by courier services, customs issues, or other factors beyond our control.

6. Returns and Exchanges

  • Please review our Returns and Exchange Policy for information regarding returns, exchanges, and refunds.

7. Intellectual Property

  • All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Rou or its content suppliers and is protected by copyright, trademark, and other laws. Unauthorized use of our intellectual property is strictly prohibited.

8. Limitation of Liability

  • To the fullest extent permitted by law, Rou (Pty) Ltd, its directors, employees, affiliates, and suppliers will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products, including but not limited to loss of profits, data, or business opportunities.

9. Accuracy of Information

  • We are not responsible if the information made available on this site is not accurate, complete, or current. The content on this site is provided for general information only and should not be relied upon without consulting more accurate, complete, or timely sources of information.

10. External Links

  • Our website may contain links to third-party websites that are not owned or controlled by Rou. We are not responsible for the content, policies, or practices of third-party sites and encourage you to review their terms and conditions.

11. Privacy

  • Your submission of personal information through the website is governed by our Privacy Policy, which explains how we collect, use, and protect your data.

12. Termination

  • We reserve the right to terminate or suspend your access to our website and services, without prior notice or liability, for any reason, including if you violate these Terms and Conditions.

13. Changes to the Terms and Conditions

  • We may update these Terms and Conditions at any time, and any changes will be posted on this page. It is your responsibility to review this page periodically to stay informed of any updates.

14. Governing Law

  • These Terms and Conditions, and any separate agreements whereby we provide you products or services, shall be governed and construed in accordance with the laws of South Africa.

15. Contact Information

  • If you have any questions about these Terms and Conditions, please contact us at info@rougoed.com or +2760 798 1549.

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