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Shipping Policy

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At Rou, we are committed to providing a seamless shopping experience, and that includes ensuring your purchases are delivered safely and efficiently. Please review our shipping policy below:

Shipping Locations

Currently, we only ship within South Africa. We do not offer international shipping at this time.

Shipping Rates

Shipping rates are calculated at checkout and vary depending on the size and weight of your order, as well as your delivery location. We strive to offer competitive rates for all regions in South Africa.

Delivery Time

  • Major Urban Areas: 2-3 business days.

  • Regional Areas: 5-7 business days.

  • Remote Areas: 7-10 business days.

Please note that delivery times may vary during peak seasons or due to unforeseen circumstances such as public holidays or weather delays.

Order Processing Time

Once your order is placed, it will be processed within 1-2 business days. After processing, you will receive a confirmation email with your shipping details and tracking number.

Shipping Carriers

We partner with reliable courier services to ensure timely delivery of your items. The specific courier used will depend on your location and the size of your order.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track the status of your shipment on the courier’s website.

Free Shipping

We offer free shipping on all orders over R1000 within South Africa. For orders under this amount, standard shipping rates will apply.

Delivery Address

Please ensure that your delivery address is correct at the time of placing your order. We are not responsible for any delays or additional charges resulting from incorrect addresses.

Unsuccessful Deliveries

If a delivery is unsuccessful due to the recipient being unavailable or an incorrect address, our courier will attempt to contact you to arrange redelivery. Additional charges may apply for redelivery attempts.

Damaged or Lost Shipments

If your package is lost or damaged during transit, please contact us immediately at info@rougoed.com with your order number and details. We will work with the courier to resolve the issue and ensure a replacement is sent to you as soon as possible.

Contact Us

If you have any further questions about our shipping policy, please feel free to reach out to us at info@rougoed.com or +2760 798 1549.

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